Terms and Conditions

 
   You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by dunca.com in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by dunca.com in advance. dunca.com reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if dunca.com believes that customer conduct violates applicable law or is harmful to DUNCA&_39;s interests.
   You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under U.S. or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties. dunca.com may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and dunca.com has no obligation to investigate the authorization or source of any such access or use of the Site.
   You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you.    
   You shall immediately notify dunca.com of any unauthorized use of your password or identification or any other breach or threatened breach of this Site&_39;s security.
All text, graphics, photographs or other images, button icons, audio clips, logos, slogans, trade names or word software and other contents on the website of dunca.com (collectively, "Content"), belongs exclusively to dunca.com or its appropriate content suppliers. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute or commercially exploit any of the Content or otherwise dispose of any of the Content in a way not permitted by dunca.com, without dunca.com&_39;s express prior written consent.
   The use of data mining, robots, or similar data gathering and extraction tools on dunca.com as well as the use of dunca.com trademarks or service marks in meta-tags is strictly prohibited. You may view and use the Content only for your personal information and for shopping and ordering on the site and for no other purpose. The collection, arrangement, and assembly of all content on this site (the "Compilation") belong exclusively to dunca.com. You may not use dunca.com&_39;s Content or Compilation in any manner that disparages or discredits dunca.com or in any way that is likely to cause confusion or violation of any applicable laws or regulations. All software used on this Site (the "Software") is the property of dunca.com and/or its Software suppliers. The Content, the Compilation and the Software are all protected under state, national and international copyright laws. All rights not expressly granted are reserved by dunca.com. Violators will be prosecuted to the full extent of the law.
   This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that dunca.com is not responsible for the operation of or content located on or through any such site.
 
PRIVACY POLICY
 
   This privacy policy discloses the privacy practices for DUNCA (“we,” “us,” “our,” or “Company”) that operates the Website www.dunca.com, knows that you care about how your personal information is used and shared, and we take your privacy seriously. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Website only and not to information collected offline.
   By visiting, accessing or using the Dunca.com website and domain name, and any other linked pages, features, content, or using any of our services, you acknowledge that you accept the practices and policies outlined in this Privacy Policy.
 
What personal information do we collect from the people that visit our website?
 
            When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
            The information we gather from customers enables us to personalize and improve our services and our products, to run promotions, process payments and refunds, understand you better, maintain and update our records, complete registrations, verify your identity and protect our lawful interests. We may not be able to do these things without your personal information. For example, we may not be able to deliver your orders or respond to your enquiries.
 
How do we use your information?
 
            We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
      • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
      • To improve our website in order to better serve you.
      • To allow us to better service you in responding to your customer service requests.
      • To administer a contest, promotion, survey or other site feature.
      • To quickly process your transactions.
      • To send periodic emails regarding your order or other products and services.
 
How do we protect your information?
 
   Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
   We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
   All transactions are processed through a gateway provider and are not stored or processed on our servers.
 
Third-party disclosure
 
   We may exchange personal information with third party service providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services. Some of these third parties may be located in USA, EU countries and other countries.
 
Online Security
 
   DUNCA utilizes a variety of security measures to maintain the safety of your personal information. All user contact information is contained behind a "firewall" and only accessible by a limited number of employees who have special access rights to production systems.
 
   If you choose to modify your personal information, you may do so by visiting the DUNCA member account page. You will be required to submit a valid member ID and password for authentication before you will be able to modify your file. Because password information has been encrypted, it is completely invisible, including to our customer service team.
   Credit card numbers are not stored in our systems in accordance with the highest of PCI-DSS (The Payment Card Industry Data Security Standard ) standards. When purchasing from DUNCA your financial details are verified and processed by Paypal and NETOPIA PAYMENTS. Please refer to Paypal.com and NETOPIA PAYMENTS for their privacy policy.
   The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage,  is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information once is in our possession, DUNCA cannot ensure or warrant the security of any information you transmit to us before it reaches us, and you do so at your own risk. You are solely responsible for maintaining the secrecy of your passwords and/or any account information.   
   Please be responsible and careful whenever you are browsing the Internet.
 
Google
 
   We use Google Analytics on our website, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", witch are text files with small amount of data saved and stored on your computer’ hard drive, which may include an anonymous unique identifier, to help the website analyze how you use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.
   Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google.
   You may refuse the use of cookies by by selecting the appropriate settings on your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.
    By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can also prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading this browser plugin and installing it: http://tools.google.com/dlpage/gaoptout
 
Changes To This Privacy Policy
 
   We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
   If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
 
Contact Us
 
   If you have any questions about this Privacy Policy, please contact us.

 
SHIPPING, RETURN AND WARRANTY POLICY
 
   DUNCA mission is to bring you the best products, and to have 100% satisfaction guaranteed! We also vow to offer you the fastest and most reliable shipping available.
 
INTERNATIONAL SHIPPING
 
   All orders use premium express delivery service. Orders will be dispatched within 24 hours after theyare placed and confirmed. The order will be shipped to your location from our closest warehouse.The shipping charges will be detailed when the order is placed.
  • The shipping cost for US and Canada is $5,95 via Priority Shipping: 3 days delivery.
  • The shipping cost for EU is 12 euro for standard shipping: 3-7 days delivery. For 1 day EXPRESS Overnight Delivery the shipping cost is 25 euro.
  • The shipping cost worldwide (except US and EU) is $40 and will take 2-3 days trough Express Delivery.
    For EU we ship from inside European Union from our warehouse in Romania, no customs duties aply.
   To our customers from USA and Canada  we ship from our warehouse from Los Angeles, California, no extra charges aply.
   To the rest of the world we ship from our warehouse in Romania, Europe.
   For international customers outside EU, USA and  Canada the customer must take care of the import duties where necessary.
 
TRACKING YOUR ORDER
 
   Once your order has been shipped and the carrier has generated a tracking number, you will be emailed the tracking information.
 
PHONE CASES WARRANTY TERM
 
   This warranty term covers all DUNCA phone cases. All DUNCA phone cases are covered by a limited product warranty (Limited Warranty) to be free from defects in material and workmanship for 6 months period following the original date of purchase (Warranty Period).
 
This limited warranty is non-transferable and covers only the original end purchaser of the DUNCA product.
 
   Warranty is valid only with the original purchase receipt and packing box. Warranty claims must be made directly to DUNCA.The purchase of any DUNCA product via a third party vendor will not under any circumstance be covered by our warranty policy.
   If a substantial defect in material or workmanship arises with your DUNCA product, and a valid warranty claim is received by DUNCA within the warranty period, you are entitled to exchange your damaged product with a new one in the same color and series at no additional cost. The damaged product must be returned to DUNCA Warehouse in the original package and purchase receipt.
   If a package or an item is delivered to you arrives damaged, please refuse the shipment or contact us (sales1@dunca.com) immediately.
   Claims for damaged or missing items must be reported immediately or within 3 days of receipt of your order.
   To make a warranty claim, or if your shipment arrived damaged or defective, please contact us at sales1@dunca.com for the quickest resolution.
 
 
RETURN POLICY
 
30 – Days Money Back Guarantee – NO QUESTION ASKED!
 
   Your order is protected by DUNCA unconditional 30 days money back guarantee, that means if at any point within the first 30 days you changed your mind about our product or it doesn’t meet your expectations you can return it for a full refund or exchange for another color with a Return Merchandise Authorization under the following conditions:
  • The merchandise must be returned or exchanged within 30 days upon its receipt, and must be in its original condition and package
  • The merchandise must not be used.
  • The merchandise must not be damaged.
  • The merchandise must precisely match product data records.
   Unfortunately, we are not able to accept returns that do not meet there requirements. Once the return has been received and inspected, we will issue a refund or process an exchange based on your request.
 
How To Prepare A Return Or Exchange?
 
   To claim a return or exchange, please email us (sales1@dunca.com) to file a claim. Please include your order number, name, address, and phone number (including area code).
   Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, original package, and shipped within 30 days.
   Please insure the merchandise against loss in transit and prepay freight, handling and shipping charges.
   After sending the returned merchandise, please send an email with the tracking number and date of shipping to: sales1@dunca.com. We recommend that you securely package your items in original packing materials.
   DUNCA will not be responsible for lost, stolen articles or damaged returned shipments.
   Please remember to enclose a copy of the invoice you received with your shipment.
 
How Do I Get My Money Back After Returning The Package?
 
    After the package arrives at Dunca warehouse and after it’s been verified by our team, the money will be returned to your PayPal account. Please allow up to 1 week for your account to be credited.
   The customer is responsable for the shipping cost back to us. Shipping charges for the original order, including Special Handling and any other related costs, are non-refundable.
 
   By signing up to the DUNCA&_39;s newsletter, you&_39;ll be the first to read important news, exclusive articles about upcoming products, discounts and special offers.
We will never give or sell your information to a third party. You can unsubscribe at any time and it will take immediate effect.